Privacy Policy
Privacy Policy
Eunoia Expressive Arts Therapy is committed to protecting your privacy and handling personal information responsibly. This privacy policy explains how personal information is collected, used, and protected when you visit this website or engage with our services.
This practice follows the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Eunoia Expressive Arts Therapy
Website: https://eunoiaexpressiveartstherapy.com.au
This policy applies to personal information collected through this website and through professional services provided by Eunoia Expressive Arts Therapy.
Personal Information
Personal information is any information about an individual that can identify them directly or indirectly. This may include a person’s name, email address, phone number, or other identifying details.
Sensitive information is a type of personal information that includes details about a person’s health, racial or ethnic origin, political or religious beliefs, sexual orientation, or other information considered sensitive under Australian privacy law.
Sensitive information is handled with particular care and confidentiality.
Why We Collect Personal Information
Personal information may be collected in order to:
• respond to enquiries submitted through the website
• arrange appointments or provide information about services
• communicate with clients
• provide appropriate therapeutic services
• meet professional and legal obligations
Personal information is collected only when it is reasonably necessary for these purposes.
How We Collect Information
Personal information may be collected through several methods, including:
• information provided through the website contact form
• email or telephone enquiries
• information shared during professional consultations
• referrals from other health professionals (where applicable)
Information is collected only with your knowledge or consent, except where required or authorised by law.
Contact Forms and Website Information
If you submit an enquiry through this website, the information you provide will be used only for the purpose of responding to your enquiry.
Submitting information through the website does not establish a therapeutic relationship.
This website may also collect limited non-identifying information such as browser type or general website usage data in order to improve website functionality.
Cookies and Website Analytics
This website may use cookies or analytics tools to understand how visitors use the website and improve website performance.
Cookies do not identify individual users. You can adjust your browser settings to refuse cookies if you prefer.
Storage and Security of Personal Information
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored securely in electronic or physical form and access is limited to authorised individuals only.
While every effort is made to protect personal information, no method of transmission over the internet is completely secure.
Disclosure of Personal Information
Personal information will not be disclosed to third parties without your consent, except where disclosure is required or authorised by law.
Examples include situations involving legal obligations, risk of harm, or professional duty of care.
It is unlikely that personal information will be disclosed to recipients outside Australia.
Access to Personal Information
You may request access to personal information held about you.
Requests will be managed in accordance with the Privacy Act and the Australian Privacy Principles.
Where appropriate, you may also request corrections if information is inaccurate, incomplete, or out of date.
Complaints
If you believe your personal information has not been handled in accordance with the Privacy Act, you may contact us to discuss your concerns.
If the issue cannot be resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact
If you have questions about this privacy policy or how personal information is handled, please contact:
Eunoia Expressive Arts Therapy
Email: julia@eunoiaexpressiveartstherapy.com.au
Enquiries
0430 040 435
Biggera Waters,
Gold Coast Qld 4216
In-person & online sessions